04:19 pm - Okay, this is going to be a geeky request
Okay, at work one of our biggest requests is in dealing with customers who are having routing issues to their servers.
In order to diagnose this, we use a program called traceroute (as defined in RFC 1393)
I.e. to get from point A to Z, packets may GO A-B-C-D-Z, and might return a completely different way, like Z-Y-X-B-A. BOTH
matter, since bidirectional communication is important. I.e. a delay in EITHER direction will cause problems, and it's
difficult to diagnose whether the problem is in sending, or receiving.
When a customer submits a support request, While it's a trivial task to find out what their IP is, and do a trace OUT to them, more often than not that gives us only
half the picture. To be accurate, we need to see what way packets are flying in BOTH directions.
So I came up with a neat idea, but I can't find the component I need.
Put the traceroute IN the browser, so that when a client goes to submit a trouble ticket, the system loads a CLIENT SIDE
traceroute app, and on-the-fly, gets a traceroute from the customer's view, IN...and then also does a server-side
traceroute, outbound.
The problem is, I can't find a java/javascript/activeX traceroute tool that I think is workable. Anyone else have any
ideas?
-Dan
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